At Shreyas Aura, we want you to have a positive experience with your purchase.

Because our products include fragrances and personal-use products, returns are subject to the conditions below.

1. Return Eligibility

A return may be considered when:

  • The wrong product has been delivered
  • The product arrives damaged or defective
  • The product is missing from the order
  • Another issue is confirmed by our customer support team

Products must generally be unused, unopened and in their original packaging where a return is approved.

2. Fragrance Products

For hygiene and product-safety reasons, opened or used fragrance products may not be eligible for return unless the product is confirmed to be defective, damaged or incorrectly supplied.

This may include:

  • Eau de Parfum
  • Attars
  • Solid Perfumes
  • Car Fresheners
  • Room Fresheners

3. Damaged Products

If your order arrives damaged, please contact us promptly after delivery.

We may request:

  • Order number
  • Photographs or video of the package
  • Photographs of the product
  • Photographs of the shipping label
  • Other information required to investigate the issue

4. Wrong Product

If you receive a product different from the product ordered, please contact us with your order details and supporting photographs.

After verification, we may arrange an appropriate replacement, return or refund.

5. Refunds

If a refund is approved, it will generally be processed through the original payment method or another appropriate method communicated by us.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank or financial institution.

6. Non-Returnable Situations

Returns may not be accepted for:

  • Products that have been opened or used
  • Products damaged after delivery due to customer handling
  • Products without original packaging where packaging is required
  • Products returned without prior approval
  • Change-of-mind requests, where applicable
  • Incorrect delivery information provided by the customer

7. Return Approval

All return and refund requests are subject to verification by Shreyas Aura.

We reserve the right to determine whether a return, replacement or refund is applicable based on the circumstances and evidence provided.

8. Contact

For return or refund assistance:

WhatsApp: 88209 36173
Email: ssgroup.executive@gmail.com